Help: Frequently Asked Questions

Based on your feedback and our experience, we have developed a list of Frequently Asked Questions and answers.  Below are our current Top 10 FAQs.  For additional help, select from the categories on the right.   Top 10 FAQs Why can't I use my username to log into Marriott.com anymore?   I travel frequently to the same locations. How can I keep track of my favorite hotels?  How can I find out if a hotel offers airport transportation?    I want to redeem my Rewards points for a reservation. How do I order the eCertificate that I will need to bring to the hotel?  How can I update my personal contact information in my profile?   How do I subscribe to receive my bill by email after each Marriott stay?   After I complete the reservation process, how can I confirm that my reservation has been made?    I lost my Marriott Rewards card. How can I obtain a replacement?  Can I book any specials or packages on Marriott.com?  I have outstanding eCertificates from a previous unfulfilled reservation. How can I use these eCertificates?