Reservations - General
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Reservations - General  Questions
1.  How do I book a reservation on Marriott.com?
2.  Why do I need to enter my credit card number to reserve a room?
3.  Can I reserve multiple rooms on Marriott.com?
4.  I need to book several rooms for my family reunion.   How can I reserve a large number of rooms for a group?
5.  How can I ensure that the room I am reserving on Marriott.com will accommodate the number of guests in my party?
6.  How can I ensure that I have booked the lowest possible rate?
7.  How can I see a listing of reservations I have booked?
8.  If I already have a reservation, how do I modify or cancel it?
9.  Can I cancel a reservation on Marriott.com?
10. I use the same room preferences and contact information whenever I make reservations.  Can I save my preferences on Marriott.com so I don't have to re-enter it each time?
11. After I complete the reservation process, how can I confirm that my reservation has been made?
12. I'm searching for hotels in a specific area, but the search results do not show the hotel I want.  Why is it not appearing?
13. Why is there an MVCI week available for rent, but not available to me via an Interval International exchange?
14. How do I search for properties by city, zip/postal code or full address?
15. Why do some properties require a one night prepaid deposit?
16. How do I forward my reservation details to someone else?
17. How do I request an early check-in or late check-out?
18. I need connecting rooms or an early check-in. How can I indicate this on my reservation?
19. Can I cancel or make a change to an existing Marriott Rewards redemption reservation on Marriott.com?
Reservations - General  Answers
1.  How do I book a reservation on Marriott.com?

You'll find an easy, step-by-step online reservation process accessible throughout Marriott.com.

  • Step 1 of 6: Check Rates and Availability – Enter your destination, travel dates, number of guests, and rooms required. You can also enter special rate information or search for specific Marriott brands and hotel amenities.  For more information regarding specials rates and negotiated discounts please click here.
     

  • Step 2 of 6: Select Rates – This displays a list of all rooms and rates available for requested dates.  If you get the response "NO ROOMS AVAILABLE FOR REQUESTED DATES " or "Sorry, there are no rooms available at this hotel for the dates you requested", you may scroll down and click one of the links labeled "View Alternate Locations" or "Dates flexible?" to display other reservation options.  For more information regarding the alternate date finder please click here.
     

  • Step 3 of 6: Add Preferences – Add special requests (e.g. crib, rollaway bed) or bed and room preferences (e.g. king, near an elevator).  For more information about room requests and availability of preferences please click here.
     

  • Step 4 of 6: Review Details  – Review a summary of your reservation. You can edit all selections before finalizing your request.
     

  • Step 5 of 6: Add Guest Information  – Provide your contact and credit card information. A text field for brief comments is also available.  If you have an online account you may automatically fill in your personal information by entering your user name and password in the spaces provided on the right-hand side of the page.  For more details regarding the Marriott Rewards online account please click here.
     

  • Step 6 of 6: Confirmation  – This printable summary includes your confirmation number and details of your reservation. A confirmation email with the same information is automatically sent to your email address. You can opt to email this to a friend or update your Microsoft Outlook calendar.  For information regarding how to confirm your reservation details now that it has been completed please click here.

When you omit your travel dates during the reservation process, your initial search results will list all Marriott brand hotels for the destination you specified. Continue to refine your search, add specific dates, and check hotel availability by clicking "Check Availability". When you enter travel dates, your search results will display Marriott brand hotels that are available for your dates.
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2.  Why do I need to enter my credit card number to reserve a room?
Marriott requires all room reservations to be guaranteed by a valid credit card. Your credit card is not charged at the time of reservation, and is used as a guarantee that a room will be held in advance of your arrival. Your credit card will be charged only if pre-payment is required for a specific rate, or in the event that you do not cancel your reservation within the stated cancellation time period and do not check in. Your credit card information is safe with Marriott. Marriott.com leads the industry in protecting your credit card information with advanced SSL encryption technology.  Your information is never shared with third parties. Please see our privacy statement for more information.
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3.  Can I reserve multiple rooms on Marriott.com?
ONE TO THREE ROOMS:
Our online reservation system will allow you to book three rooms at a time per reservation. However, if you need additional rooms, click "Reserve another room for these dates" at the bottom of the screen when you complete the first reservation. This action will save the hotel name, your travel dates, address and credit card information so you can easily reserve a different room type or rate. 

FOUR TO NINE ROOMS:
Reservations for four to nine rooms must be made in groups of three or less. You may also choose to do this over the phone, where a reservation agent can book up to nine rooms at a time. You also can call our Internet Customer Care desk at (800) 721-7033 from within the U.S. or Canada for assistance with changing your reservation.

From locations outside these areas, call one of our Marriott Worldwide Reservations Telephone Numbers.
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4.  I need to book several rooms for my family reunion.   How can I reserve a large number of rooms for a group?
Reservations requiring 10 or more rooms for the same arrival and departure are known as a “group booking”.  Group bookings typically have different rates, availability structures, and deposit requirements than non-group reservations. If you would like to make a group booking, please use our Meeting Planner Hotel Search or contact the sales department of your chosen hotel.  You may also contact our corporate group sales office by phone toll-free at (800)-831-4004.
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5.  How can I ensure that the room I am reserving on Marriott.com will accommodate the number of guests in my party?
In Step 2 ("Select Rates") you'll notice each room type is linked to a description that includes maximum occupancy. For your comfort, the number of guests you indicated in Step 1 should not be greater than this maximum.
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6.  How can I ensure that I have booked the lowest possible rate?
In Step 2, you'll see a rate display with available room types listed from the lowest to the highest price. With Marriott’s Look No Further™ Best Rate Guarantee, you can rest easy knowing that the rate you find on Marriott.com is the lowest available rate for this room and rate type anywhere on the Internet, by phoning the hotel directly or through Marriott’s worldwide reservation centers, guaranteed.

Marriott offers a range of discount rates for senior citizens, government employees and members of associations, such as AAA.  Many of our hotels also offer special weekend and advanced purchase rates, as well as "Stay for Breakfast" and leisure packages.

Discounts are easy to book when making reservations through Marriott.com. Click the appropriate box in the "Special Rates" section. Other special rates can be booked by entering a promotional code in the "Corporate/Promotional" field on this page.  Go to http://marriott.com/specials/default.mi to find other specials and promotions.    
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7.  How can I see a listing of reservations I have booked?
From the Marriott.com home page, click Change/Cancel Reservations. If you made the reservation on Marriott.com and have an online account with us, please sign in using your user name and password. You’ll find a list of all reservations you’ve made on Marriott.com while signed in. If you're a Marriott Rewards member with an online account, signing in will let you view all reservations made with your Marriott Rewards number. You can also look up reservations by entering the confirmation number and the last name of the guest.
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8.  If I already have a reservation, how do I modify or cancel it?
You can change your guest information, travel dates, room preferences and billing information for existing reservations.
  1. Go to the Marriott.com homepage (http://www.marriott.com).
  2. Click the "Change/Cancel Reservations" tab, which can be found to the left of the picture on this page.
  3. Enter your last name and confirmation number and click "Find". If you have an online account, you can view your reservations by clicking "View Your Reservations" on the left-hand side of the page. Enter your user name and password in the boxes provided.
  4. On the "Reservation Confirmation" page, select either "Make changes to this reservation", "Cancel entire reservation" or "Reserve another room at this hotel".
  5. When you select "Make changes to this reservation", you can click a corresponding link to modify "Date & Rates", "Room Preferences", "Guest Information", "Room Type", "Number of Rooms" or "Billing Information".
  6. You can change your reservation on this page. You may be asked to complete specific steps of the Marriott.com reservation process before your changes are completed. Once your changes are completed, you must click the red "Update" button to finalize the process.
  Learn about making a change to a Marriott Rewards redemption reservation >> 
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9.  Can I cancel a reservation on Marriott.com?
Yes.  To cancel a reservation on Marriott.com, click on Change/Cancel Reservations from the home page.  Retrieve your reservation information as described in FAQ #7 and click ‘Cancel this reservation’.  Please remember to retain the cancellation number for your records.
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10. I use the same room preferences and contact information whenever I make reservations.  Can I save my preferences on Marriott.com so I don't have to re-enter it each time?
Yes, when you create an online account profile on Marriott.com. This lets you retain contact information and room preferences that hasten the reservation process. To create an account, click "Create Account"  in the top left corner of most Marriott.com pages and follow the instructions. Whenever you make reservations in the future, sign on to Marriott.com. When you get to "Add Preferences", your room preferences will pre-populate. The "Add Guest Information" will also fill in your contact information automatically. This function is also available to Marriott Rewards members who have signed in.
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11. After I complete the reservation process, how can I confirm that my reservation has been made?
Step 6 of the reservation process will generate a confirmation number. You'll also receive an email with the details of your reservation. There's no need to contact the hotel to confirm. Step 6 also lets you print the confirmation, forward it to a friend or automatically update your Microsoft Outlook calendar. If you don't receive a confirmation email, please check the spam filters on your email software to make sure Marriott email can get through, and to verify that your Internet service provider does not block such email.

You may use this confirmation number, along with the last name on the reservation, to review or change your reservation on Marriott.com.
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12. I'm searching for hotels in a specific area, but the search results do not show the hotel I want.  Why is it not appearing?
Marriott.com provides various ways to define your search, such as by city, state or by a specific Marriott brand hotel. You can also refine your search by amenity, such as an indoor pool or hotels that allow pets. In some instances, it’s possible to inadvertently refine your search to the extent that it excludes some hotels from your results. To ensure a full hotel listing for a particular geographical area, do not enter your travel dates.
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13. Why is there an MVCI week available for rent, but not available to me via an Interval International exchange?
This week was not deposited into Interval International’s system by an MVCI Owner. Instead, the week has been listed for rent to generate dollar revenue. This is either due to the MVCI Owner wanting income from the week or that MVCI has listed it for rent in order to pay for the Marriott Rewards points taken by an Owner in trade for the week.
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14. How do I search for properties by city, zip/postal code or full address?
Follow the steps below to search by city, zip/postal code or full address, and reserve a room online:  
  1. Go to Marriott.com (http://www.marriott.com). Click on “Find & Reserve”.
  2. If you're looking for hotels in a particular city, enter the name of the city and skip to Step 4.
  3. If you're looking for properties in a particular zip code, postal code or full address, click on the “Near an Address” button at the top of the page. Fill out the information in fields provided on the page that appears.
  4. Please do not enter your travel dates at this point. Click the red "Find" button and a list will appear. Click the red link labeled "Check Availability" to the right of the hotel name.

You may now continue the reservation process.
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15. Why do some properties require a one night prepaid deposit?
Some rates require a one-night prepaid deposit due to a special local event or when a property is offering an advance purchase discounted rate. Both instances carry special terms and conditions, such as a non-cancelable or strict cancel policy.
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16. How do I forward my reservation details to someone else?
Once you have completed your reservation and confirmed Step 6 of 6, select the "Email a friend" link on the right and enter one or more email addresses, separated by commas.   If you have existing reservations, you can send the details to a friend. Log in as a member. Click on "View Details" for the reservation you want to forward. On the right-side of the page under "Reservation Utilities", select "Email to a friend". Enter their email address(es). Complete the form and click “Send”.
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17. How do I request an early check-in or late check-out?
We're happy to offer you early check-in or late check-out  whenever it's possible. To make a request, email Internet Customer Care, but please be aware that we can only grant your request upon availability. Our hotels work hard to accommodate you, such as holding your luggage if the room is not ready when you arrive.
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18. I need connecting rooms or an early check-in. How can I indicate this on my reservation?
You can request early check in by selecting the “Early Check In” box in Step 3 – "Add Preferences". Special requests for connecting rooms can be made using the "Comments" field at the end of Step 5 – "Add Guest Information". The hotel will do its best to accommodate these requests, but cannot guarantee them. Please inquire about the status of your request when you check in.
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19. Can I cancel or make a change to an existing Marriott Rewards redemption reservation on Marriott.com?
Yes. On the Marriott.com home page, sign in and click "Change/Cancel Reservations". Find the specific reservation you wish to change. Select "Cancel Reservation" or "Change Reservation" below the reservation details. 
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